DO NOT CALL POLICY

The enactment of state and Federal Do Not Call legislation has had a negative impact on Mortgage Professionals who are now unsure of which calling methods are still compliant. Prospect Strategies provides a unique solution to Mortgage Professionals that ensures the validity and compliance of our calling methods and our leads.

Since Prospect Strategies only uses inbound marketing channels where  contact us and request a call from you, our lead generating programs are fully compliant with the DNC legislation.

In cases where we do use outbound telemarketing to respond to the specific needs of our clients, all our call lists are scrubbed against all DNC registries, both Federal and State. Furthermore, every consumer who is a potential lead goes through a verification process to validate their information. We then ask for their authorization to be contacted by a mortgage professional in our network. The lead's authorization is recorded.

In the unusual case where a potential customer goes back on that authorization, we have the recorded evidence that they did in fact provide us with all the required permissions. During our initial contact with the potential customer we introduce our company. The call is made on behalf of our company using our consumer brand "The Pennywise Network". This removes any compliance risk for your business and completely protects you against any liability. When you contact a lead, we ask that you mention our consumer brand "The Pennywise Network" and say that you are returning their request for more information regarding mortgage products.

By strictly adhering to all state and Federal law, Prospect Strategies has taken care of all legal compliance issues and guarantees that our clients are completely protected. Prospect Strategies is committed to providing our customers with the best possible service and will continue to monitor all laws that affect our industry.


Our Procedures

The previous section presented a high level overview of some of the procedures we have implemented to comply with all state and Federal regulations related to telemarketing and direct marketing practices in general.

The following list presents, in more detail, the different steps we have taken in order to comply with industry regulations.

Regulations

As you may already know, the direct marketing industry is regulated by the Federal Communications Commission and the Federal Trade Commission. The telemarketing industry is further regulated by the Telephone Consumer Protection Act and the Telemarketing Sales Rules.

All Our Lists Are Scrubbed

Our call lists are scrubbed in real time against all the latest State and Federal Do Not Call lists when using telemarketing programs. This means that as we select consumer records to call, these records are removed to comply with all the most recent registries. This insures that we do not have issues related to aging data.
  Written Policies
 
We have written policies and procedures defining our compliance model and it has been distributed to our personnel. Our personnel are trained and are required to be familiar with these compliance procedures.
 
Secure Data
We have implemented strict security measures to maintain the privacy of our client and consumer information
 
FCRA and TLA Script Compliance
 
When we develop a telemarketing program, we review our scripts to ensure they are in compliance with all regulation such as the Truth in Lending Act and the Fair Credit Reporting Act.
  Compliance Monitoring
 
We have personnel dedicated to monitoring the different regulations and advise us of any changes that may impact our business processes and compliance procedures.

    * Federal Do Not Call List
    * State Do Not Call Lists
    * Company Specific Do Not Call Lists
    * Wireless Do Not Call Lists
    * Legal use of Predictive Dialers
       
      These telemarketing rules create a regulatory framework that Prospect Strategies strictly complies with when implementing telemarketing programs. We will continue to monitor the different regulations and rules related to our industry in order to remain compliance and ensure that our clients are protected at all times.